Mediation is a form of conflict resolution through the mediation of an independent third person; the mediator. The parties will try to solve the dispute together with the help of a independent conflict mediator. A mediator doesn't choose sides, but informs the parties so they are able to find a solution for the dispute themselves.
Is mediation soft? If it is your opinion that finding a quick and relatively cheap solution that takes into account the interests of both parties, then yes, mediation is soft. We only work with mediators that work firm and purposive, without losing their involvement in and empathy for both parties.
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